Sunday, June 7, 2009

How to configure ontap to send specific event type on your pager or handheld?

Starting ontap 6.4 NetApp had added one more option in autosupport category “autosupport.noteto” which sends the alert generated by your ontap system to any pager or mobile address. This is useful when viewing urgent event e-mail that is read on a small screen, such as an alphanumeric pager screen. Autosupport short note e-mails will be received if the cell phone or text pager has an e-mail address that can receive messages. Up to five e-mail address can be specified using this option and an empty list will disable short note e-mails.

To send notification to an e-mail address, cell phone or text pager e-mail address, type:

options autosupport.noteto [pager1 mail address],[pager2 mail address],...

Ontap doesn’t sends all the messages in the specific event category through email to configured mail addresses however all autosupport type events are sent to NetApp, If you want to see what all the events trigger autosupport mail notification you can use this link from NetApp to check. By default ontap sends only critical and error messages types to autosupport.to and autosupport.noteto addresses however if you want to configure the ontap to trigger email notifications on your defined severity of alert you can use “autosupport.notify_threshold” option.

The “autosupport.notify_threshold” can be set to the following values:

Setting
Result
""
(empty string) No messages will be sent to customer e-mail addresses.
"critical"
Only critical messages will be sent to customer e-mail addresses.
"error"
Only critical and error messages are sent (default).
"warning"
Warning messages and above are sent.
"notice"
Notice messages and above are sent.
"info"
Info messages and above.
"debug"
All messages will be sent to customer addresses.
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